Operational AI
Putting AI to work where it actually helps—in workflows, decision support, and daily operations. Not hype. Not a pilot that dies on the vine. Real integration.
Your operations should work
as hard as your people do.
I help organizations leverage the knowledge and experience of their staff to improve their operational flows. Sometimes that means making things more efficient. Sometimes it means making them more accurate. Sometimes it means making them more transparent. In the best of cases, we can hit all three.
My work is about operations, not AI, but I encourage organizations to use AI practically, automate the small stuff that eats the day, and build staff readiness to makes changes stick. The goal isn't technology for its own sake—it's fewer fire drills, clearer systems, and teams that can spend their time on work that matters.
What I do →Microautomations
The small, targeted automations that eliminate drudgery: the form that populates itself, the report that builds overnight, the onboarding checklist that just… works.
Change Readiness
New tools fail when teams aren't ready. I help organizations build the muscle for change—through process, training, and the kind of rollout planning that respects people's time.
The short version
I'm Jeremy Wallace-Segall. I've spent 25+ years in operations—from Y2K remediation at Pfizer to scaling a three-person nonprofit into a 100+ employee organization across seven states. I've managed $4M budgets, led dozens of automation initiatives, and built the kind of infrastructure that lets people stop worrying about whether things will break.
I'm strongest when bridging the gap between strategy and execution—connecting the people with their thinking caps on to the people with their sleeves rolled up.
Available for consulting engagements. I work with nonprofits, mission-driven organizations, and businesses that want their operations to be a competitive advantage—not an afterthought.
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Get in touch →