About
// the person behind the systems
I'm Jeremy Wallace-Segall. I've spent my career making organizations work better — not by imposing frameworks from the outside, but by understanding how people actually get things done and building systems that support that reality.
My path has been unconventional. I started in educational publishing, moved through corporate Y2K remediation at Pfizer, built database tools at TIAA, ran my own consulting shop, led a team of developers building CRMs for New York City nonprofits, and then spent 16 years as COO of a national youth writing organization — where I helped grow the operation from three people in a basement to 100+ employees across seven states.
Along the way, I've learned that the most valuable thing an operations person can do isn't optimize a spreadsheet or deploy a tool. It's make the analysis behind a decision visible to others, so they start to trust the process. It's bridge the gap between the people with their thinking caps on and the people with their sleeves rolled up. It's build systems that people actually use — because the systems respect how people work.
What I believe about operations
Every workplace runs on its own social contract. Whether the agreement is to grind toward margins or to focus on service and wellbeing because the mission is larger than any one organization, everyone deserves mentoring, service leadership, and inspiration to produce even through the hard moments. Operations is how that contract becomes real, day after day.
I also believe that the best operational improvements are small, targeted, and relentless. A single automation that saves 20 minutes a day isn't dramatic — but it compounds. Multiply it across a team, a department, a year, and you've given people back something they can't buy: time to think.
How I work
| Approach | I listen, integrate, present options, build project teams, and act. I'm a quick-pivot veteran — rapid needs assessment, clear decisions, and committed moves to completion. |
| Orientation | People-first, systems-minded. Technology serves the work, not the other way around. I look at the world through a systems lens, think across departments and preconceptions, and include critical stakeholders — efficiently. |
| Strength | Bridging strategy and execution. I'm strongest when moving from 30,000 feet to ground level — and when making that shift feel natural rather than jarring. |
| Background | Pharma, finance, independent consulting, nonprofit leadership. I've worked for a pharmaceutical giant, a $25M operating foundation, and myself. I know what "compliance-sensitive" means in practice, not just on paper. |
Technical toolkit
Selected clients
Education
| Six Sigma Global Institute | Lean Six Sigma Green Belt |
| Columbia Busines School | Tamer Center for Social Enterprise Senior Leaders Program for Nonprofit Professionals |
| San Francisco State University | B.A. in American Studies |