Chief Operating Officer • New York, NY

• Led operations for a national youth writing nonprofit delivering programs across 10 permanent labs and partner sites (schools, shelters, juvenile justice/lockdown facilities, and CBOs).
• Owned $4.0M operating budget and forecasting; drove resource allocation, controls, and variance review.
• Managed Operations, IT, HR, and Office Management functions; aligned priorities, resources, and timing across teams.
• Built and maintained recruiting, hiring, onboarding, performance review, and offboarding policies and SOPs.
• Owned vendor and outsourcing strategy and contracting: procurement, negotiation, performance management, and renewal cadence (including PEO, benefits, facilities, and technology partners).
• Developed physical and digital safety standards and drove organization-wide adoption and maintenance.
• Partnered with CEO/ED and Board to shape strategy; prepared board materials and ran board meeting scheduling/logistics.
• Built and maintained operational infrastructure for hybrid program delivery and hybrid work, including rollout planning, training, and change management.
• Drove automation and process improvements across enrollment, billing, finance/accounting workflows, and communications — improving efficiency while strengthening controls.
• Owned CRM and enrollment systems roadmap, governance, and continuous improvement.
• Owned logistics for two-week, 215-camper sleepaway program with 80 staff and 30 contractors.

Project Manager • New York, NY

• Led website projects for nonprofits.
• Owned assessment, budgeting, content development, client training, and hand-off to support team.
• Worked with internal teams on tool selection, look-and-feel decisions, and technical solutions.
• Collaborated with executives on strategy and partnerships.

Application Architect • New York, NY

• Technical lead for a team of five developers designing, building, and delivering nonprofit CRMs.
• Drove data modeling, coding, and documenting all aspects of the CRM system.
• Wrote comprehensive, user-friendly reference and capacity building materials for local nonprofits.
• Evaluated and selected best-fit technologies and frameworks for application development.

President / Consultant • New York, NY

• Independent consultant with part-time subcontractor workforce.
• Built inventory, reporting, and grant tracking tools for nonprofits and businesses in NYC and abroad.
• Brought in subcontractors as needed to manage workload and broaden tools used.
• Clients included a truck repair business in England, an HIV clinic in Zimbabwe, The Center for Family Life in Sunset Park, Columbia University Mailman School of Public Health, Performance Space 122, Safian Associates, and the World Music Institute.

Database Developer • New York, NY

• Designed and implemented budget planning and tracking tools.
• Conducted in-depth qualitative and quantitative research to align data with business objectives.
• Optimized SQL queries for efficient data retrieval and manipulation.

Y2K Project Manager • New York, NY

• Developed and tracked through completion project plans for Y2K compliance initiatives.
• Managed tracking of project completion, communicated with regional managers across the globe about readiness, rebuilt relationships with coders of legacy systems.